Shipping

All orders are shipped through trusted and reliable courier partners. Customers will receive order confirmation and tracking details via email.

Shipping Time

• Orders are dispatched within 24 hours on business days.

• Standard delivery timeline is 3–5 business days from the date of dispatch.

• Delivery times may vary based on location and courier operations.

The Pooch Collective is not liable for delays caused by courier partners, but our team will assist you in tracking your shipment if needed.

Shipping Charges

• A nominal shipping fee is applicable on all orders.

• Free shipping is available on orders above ₹1500.

• Cash on Delivery (COD) orders will have an additional COD fee of ₹59.

International Shipping Policy

The Pooch Collective offers international shipping at a flat rate of ₹5,000 per order.

Custom Duties & Import Taxes

All customs duties, import taxes, tariffs, and any additional charges imposed by the destination country are the customer’s responsibility.

These are not included in the shipping fee and vary by country.

Customers must ensure that the ordered products comply with their country’s import regulations.

Customs Delays & Restrictions

The Pooch Collective is not liable for:

• Delays caused during customs clearance

• Goods held, delayed, or confiscated by customs

• Additional customs fees or handling charges

We will provide any required documentation for customs if requested.

International Order Modifications

Once dispatched, international orders cannot be cancelled, modified, or refunded due to customs and logistical constraints.

International Delivery Timelines

Timelines may vary based on courier processing, international transit, and customs procedures. Delivery durations are indicative, not guaranteed.

Exchange Policy

We want you to have the perfect fit. If you require an exchange, please follow the process below.

How to Raise an Exchange Request

Email us at woof@thepoochcollective.in with your Order ID within 3 days of receiving your order.

Exchange Process

• A ₹100 exchange pickup fee will be charged.

• Products must be unused, unwashed, unaltered, and returned with original tags and packaging.

• Once the product reaches our warehouse, a quality check will be conducted.

• Upon approval, store credit will be issued.

Store Credit

• Valid for 1 month from the date of issue.

• Can be used to place a new order of your choice.

Exchange Eligibility

We accept exchanges only for pet clothing with sizing issues.

Not Eligible for Exchange

An exchange request will not be accepted if:

 

1. It is raised after 3 days of delivery.

2. The product is used, washed, soiled, altered, or damaged.

3. The product was purchased during a sale or at a discounted price.

4. A damaged/incorrect item was not reported within 24 hours of deliver

Return Policy

We do not accept return requests for any products.

Refund Policy

We do not accept refund requests for any products.

    •    We currently do not offer refunds on any orders.
    •    Exchanges may be available for eligible products as per our exchange policy (if applicable).

Cancellation Policy

Orders may be cancelled within 12 hours of placing the order, provided they have not yet been processed or shipped.

To request a cancellation, please email us at woof@thepoochcollective.in with your Order ID.

Damaged / Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Please email us at woof@thepoochcollective.in with:

• Your Order ID

• Clear photographs of the product and the issue

Our team will assess the concern and assist you promptly.

Contact Us 

For any questions related to shipping, tracking, or delivery support, please reach out at:
📧 woof@thepoochcollective.in

The Pooch Collective reserves the right to update or modify these policies at any time without prior notice.

Last updated: 23/11/2025